General FAQS
How many litres of water does the SEVAS catch?
Each shower is very different and will capture different amounts. Older showers will capture more, whereas more modern bathrooms with water flow restrictors installed will capture less.
If your SEVAS is not full after one shower that is okay, it will be after the next. The SEVAS water tank holds up to 4 Litres when lying flat so the SEVAS can catch up to 4 Litres before needing to be emptied.
You may see water start to drip around the plastic seal, this is a good indicator that your SEVAS is full.
How big is the SEVAS water catcher?
The SEVAS Water Catcher dimensions are:
43cm x 43cm x 9cms (17 inches x 17 inches x 3.5 inches.)
The SEVAS Water Catcher weighs 1.2kgs when empty. (2.65lb) When full, the water catcher weighs approximately 5.2kgs (up to 13.6lbs). This weight passed the kid and grandparent test to ensure SEVAS is user friendly for all ages.
How is SEVAS made?
We use HDPE Plastic which is 100% recyclable. Our manufacturers employ sustainable production methods to ensure our impact on the planet is minimal. We use a Closed loop cooling system in the cooling process, so no water is wasted during production.
Once the SEVAS™ Water Tank is made, the stainless-steel plug is manually assembled and secured to the water tank. The lid is added, and the watering can spout is tested and secured before shipping.
Who designed the SEVAS Water Catcher?
We did! After years of spilling buckets down our hallway, we got to work finding a sustainable solution. Our innovative water saving device is Patent protected globally and our design is registered in all major countries around the world.
What about warranty and refund policy?
We stand by our quality, which is why every SEVAS product comes with a 12-month warranty from the date of purchase.
If your product arrives damaged; we’ll repair, replace, or refund it; whichever makes the most sense.
We also offer a refund within 7 days of purchase with proof of purchase and the product has not been used.
What is Greenspark?
Greenspark is an organisation that helps businesses contribute to non-for-profit organisations around the world. We have partnered with Greenspark to donate 2.5% of every sale to causes close to our heart such as providing clean drinking water through The Water Project, offsetting carbon through Burgos Wind or planting trees with Earthlungs Reforestation.
Shipping
What Countries do you Ship to?
We currently only ship to the below countries:
United States of America
Australia
Mexico
New Zealand
Saudi Arabia
United Arab Emirates
We are working hard on delivering our product to Europe, the UK and South Africa before the end of 2025.
How long does Shipping Take?
Please allow 4 weeks for processing pre-order purchases as we continue to work through the growing pains of starting a new business.
AUSTRALIA:
We work with our preferred shipping partner Aramex for all Australian Shipping needs.
Standard Delivery:
- Metro: 1-3 business days from shipping confirmation email
- Regional: 5-7 business days from shipping confirmation email
Express Delivery:
- Metro: 1-2 business days from shipping confirmation email
- Regional: 3-5 business days from shipping confirmation email
INTERNATIONAL:
We currently Service the US, Middle East and New Zealand markets.
US - All deliveries take 3-7 days from receiving Shipping confirmation email.
Mexico - All deliveries take 6-14 days from receiving Shipping confirmation email.
Middle East - We work with Aramex on all deliveries to the Middle East with a shipping guide of 10 to 14 working days.
New Zealand - We work with Aramex on all deliveries to New Zealand with a shipping guide of 5-10 working days.
What are your Standard Shipping Fees?
AUSTRALIA
We ship all orders with Aramex. Prices are working out at the shopping cart based on your delivery address.
INTERNATIONAL:
We currently service the US, Middle East and New Zealand markets only.
US - We offer standard shipping to all States with different rates depending on the number of units you order.
1 Unit = USD$15
2 Units = USD$27
3 Units = USD$33
4 Units = USD$42
Mexico - We offer standard shipping to all States with different rates depending on the number of units you order.
1 Unit = USD$30
2 Units = USD$60
3 Units = USD$100
4 Units = USD$120
We are working on a more economical solution for future orders.
Middle East - We work with Aramex on all deliveries to the Middle East with a shipping guide of 10 to 14 working days.
UAE shipping rate is USD$31 (all taxes included)
Saudi Arabia shipping rate is USD$43 (all taxes included)
New Zealand - We work with Aramex on all deliveries to New Zealand with a shipping guide of 5-10 working days.
Standard shipping rate for NZ is AUD$28.85
I Haven't Received my Order?
Please email us at info@sevaswater.com and we will respond with an update within 24 hours. Please quote your order confirmation number in the email.
Please note that the Pre-Order timeframe for dispatch us up to 4 weeks.